1. Delivery Methods
PVA MIX supports different delivery methods depending on the product listing and seller settings.
2. Instant Delivery
When an order uses instant delivery, the system may make the purchased digital product available immediately after the payment and order have been successfully confirmed.
If an instant-delivery product does not appear as expected, check your order page first. If the problem continues, contact support with your order number.
3. Manual Delivery
Manual products are handled by the seller. The listing should show the expected delivery time, such as a stated number of minutes or hours. Buyers should allow the seller the full delivery window before opening a delivery-related dispute unless the seller has clearly indicated otherwise.
4. Delivery Times
Delivery times can vary by product, seller, stock availability, order volume, and delivery method. The delivery time displayed on the product page at the time of purchase should be treated as the applicable expected delivery window.
5. Order Status
After placing an order, buyers should use the order page or buyer dashboard to check its current status. Delivery status may include pending, processing, delivered, completed, cancelled, or another status used by the marketplace.
6. Delivery Problems
If an order is not delivered within the applicable delivery window, or the delivered product is materially different from what was purchased, the buyer should contact the seller through the available order or message system and provide the relevant order information.
7. Failed or Incomplete Delivery
If a seller cannot complete a manual delivery, the marketplace may review the order according to its dispute and refund procedures. Depending on the circumstances, the result may be a replacement, refund, cancellation, or another appropriate resolution.
8. Buyer Responsibilities
- Provide accurate information required for delivery where the product requires it.
- Keep access to the account used for the purchase.
- Check the order after payment and monitor its status.
- Report genuine delivery problems within the applicable order or warranty period.
- Do not intentionally interfere with, manipulate, or misuse the delivery system.
9. Seller Responsibilities
- Deliver the product described in the listing.
- Maintain accurate stock and delivery-method information.
- Honor the delivery time displayed on the product listing.
- Respond to legitimate delivery issues and replacement requests.
- Do not mark an order as delivered when the promised product has not actually been supplied.
10. Delivery and Refunds
A delivery issue may qualify for a refund or replacement when it meets the applicable refund policy and the available evidence supports the claim. See the Refund Policy for more information.
11. Disputes
Where an order has a dispute option, buyers and sellers should provide clear and truthful information. PVA MIX may review order records, delivery information, messages, timestamps, and other relevant evidence before determining an appropriate resolution.
12. Third-Party or Technical Delays
Delivery can occasionally be affected by payment processing, website outages, security checks, network problems, or third-party services. We will make reasonable efforts to resolve verified technical problems, but exact timing may depend on the service involved.
13. Contact and Support
For delivery questions, provide your order number and a short description of the issue through the support/contact method available on PVA MIX.